Refund policy
Refund, Return, and Cancellation Policy
We want you to love your purchase, but because we operate on a direct-to-consumer dropshipping model, we maintain a strict return policy to keep our prices low.
1. Return Window
We accept return and replacement requests only within 48 hours of delivery. If 48 hours have gone by since your item was delivered, we unfortunately cannot offer you a refund or exchange.
We accept return and replacement requests only within 48 hours of delivery. If 48 hours have gone by since your item was delivered, we unfortunately cannot offer you a refund or exchange.
2. Eligible Grounds for Returns
We only accept returns or exchanges for items that arrive:
We only accept returns or exchanges for items that arrive:
- Damaged or broken.
- Defective or non-functional.
- Incorrect (wrong size, wrong color, or wrong item shipped).
Note: We do not accept returns for "change of mind", customer error (ordering the wrong size/color), or minor color variations due to screen lighting.
3. Proof of Damage Required
To approve a return or replacement, you must provide:
To approve a return or replacement, you must provide:
- A clear unboxing video showing the opening of the sealed courier bag and the defect.
- High-resolution photos of the damaged item and the shipping label.
Please email this proof tobpmtrends.lab1@gmail.comwithin the 48-hour window.
4. Return Shipping Process
- Do not send your purchase back to the manufacturer’s address listed on the package.
- Once your return is approved, our team will coordinate the return pickup. You do not need to book the return courier yourself.
- Before booking the return pickup, we will inform you by email or WhatsApp of the fixed ₹40 return pickup charge, the amount to be deducted, and your final refund amount. We will arrange pickup after receiving your agreement. The agreed pickup charge will be deducted from your refund, unless the item is heavily defective and we issue a direct replacement.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment (or bank transfer for COD) within 5–7 business days.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment (or bank transfer for COD) within 5–7 business days.